Pattern / Foundational01
Illustrative structure
System A
Person
System B
Human Middleware
A person repeatedly transfers, reformats, interprets or reconciles information between systems that cannot communicate effectively.
Read patternBrilliant Quest / patterns
Different companies. Familiar problems.
The surface symptoms vary. Underneath them, organisations often repeat the same structural patterns.
6 entries
Pattern / Foundational02
Illustrative structure
Team A
Acceptance?
Team B
Invisible Handoff
Responsibility or information moves between people or teams without an explicit, observable acceptance event.
Read patternPattern / Foundational03
Illustrative structure
CRM · 1842
Project · S1042
Job · 6621
Identity Fragmentation
The same real-world business object is represented by different names or identifiers across systems.
Read patternPattern / Foundational04
Illustrative structure
CRM / ERP
Spreadsheet / Email
Which is authoritative?
Duplicate Truth
Several systems or documents appear to contain the authoritative version of the same information.
Read patternPattern / Foundational05
Illustrative structure
Questions
Expert context
Decisions
Knowledge Bottleneck
A process works because a small number of people understand contextual rules that are not represented elsewhere.
Read patternPattern / Foundational06
Illustrative structure
Standard path
Exceptions branch
Hidden rules
Exception Creep
A simple process accumulates special cases and workarounds until nobody understands the whole system.
Read patternStart with a real question.
Bring one outcome and explore what may be getting in the way.