Concept / Foundational01
Organisational Intelligence
The ability of an organisation to understand its work, relationships and constraints well enough to make informed decisions.
Read conceptBrilliant Quest / glossary
A clearer language for complex organisations.
Definitions, distinctions and questions for understanding work, evidence and AI.
27 entries
Concept / Foundational02
Business Object
A meaningful real-world entity that an organisation works with, such as a customer, order, asset or project. Records in different systems may represent different aspects of that entity.
Read conceptConcept / Foundational03
Current Truth
The best-supported account of a situation at a particular time, within a defined scope. It is provisional and can change as evidence changes.
Read conceptConcept / Foundational04
Claim
An assertion about how something works or what happened. A claim can be useful before it has been verified.
Read conceptConcept / Foundational05
Evidence
Information that supports or challenges a claim, assessed in context for relevance, reliability and freshness.
Read conceptConcept / Foundational06
Process Discovery
Investigation of how work actually happens, using observation, interviews, records and system behaviour.
Read conceptConcept / Foundational07
Process Mining
Analysis of event data to reconstruct and examine process behaviour. Its conclusions depend on what the logs record and how events are identified.
Read conceptConcept / Foundational08
Handoff
A transfer of information, work or responsibility between people, teams or systems. Sending and accepting are distinct events.
Read conceptConcept / Foundational09
System of Record
A system designated to hold the official record for a particular kind of data. It need not be authoritative for every field or exception.
Read conceptConcept / Foundational10
Source of Truth
An agreed authoritative source or decision rule for information in a defined context. Having many copies is compatible with one agreed authority.
Read conceptConcept / Foundational11
Canonical Identifier
A stable identifier used to refer consistently to an entity across contexts, with explicit mappings to local system identifiers.
Read conceptConcept / Foundational12
Deterministic System
A system that follows specified rules so the same inputs and state produce the same result. Determinism does not make an incorrect rule correct.
Read conceptConcept / Foundational13
Deterministic Validation
Checking a claim or condition against explicit, repeatable rules and evidence rather than a plausible narrative.
Read conceptConcept / Foundational14
Agentic System
A system that selects and carries out steps towards an objective, often using tools and feedback. Its autonomy should be scoped and governed.
Read conceptConcept / Foundational15
AI Agent
Software using an AI model to interpret context, decide next steps or use tools towards a goal. Capability does not establish permission or correctness.
Read conceptConcept / Foundational16
Human-in-the-Loop
A design in which a person participates at defined points, such as reviewing a proposed action before execution.
Read conceptConcept / Foundational17
Human-on-the-Loop
A design in which a person supervises an operating system and can intervene, rather than approving every step.
Read conceptConcept / Foundational18
Evidence-Governed AI
AI use constrained by evidence requirements, explicit permissions, verification and accountable human oversight.
Read conceptConcept / Foundational19
Business Architecture
A structured account of business capabilities, value flows, responsibilities and their relationships to outcomes.
Read conceptConcept / Foundational20
Process Architecture
The structure and relationships of an organisation’s processes, including boundaries, dependencies and ownership.
Read conceptConcept / Foundational21
Systems Integration
Connecting systems so information or actions cross boundaries with defined meaning, reliability and ownership.
Read conceptConcept / Foundational22
Knowledge Bottleneck
A dependency on a small number of people whose contextual knowledge is not adequately accessible to others.
Read conceptConcept / Foundational23
Company MCP
A company-scoped interface using the Model Context Protocol to expose selected organisational context and tools to AI clients. MCP is an interface standard, not a guarantee of safe access.
Read conceptConcept / Foundational24
Organisational Model
A representation of an organisation’s entities, relationships, work and rules. Like any representation, it has a scope and limits.
Read conceptConcept / Foundational25
Current State
An account of how a process or organisation operates now, with a defined time and scope.
Read conceptConcept / Foundational26
Future State
A proposed account of how work should operate after a change. It is a design, not a verified present fact.
Read conceptConcept / Foundational27
Runtime Validation
Checking conditions and outcomes while a system or workflow is operating, using actual execution evidence.
Read conceptStart with a real question.
Bring one outcome and explore what may be getting in the way.